Shreyas Lakhe

Abstract

Software development and maintenance enterprises constitute an extremely complex, varied, and poorly understood class of organizations. This is due to the newness of the technology, the dynamic nature of the field & complexity of human-machine interactions. The prospect of improving software business processes can be daunting. Often it's unclear that which areas should be targeted for improvements. In this paper, we share a proven approach for evaluating and implementing process improvement in an IT company and provide a case study demonstrating its success. The approach includes mechanisms for Gap & SWOTAnalysis, documentation, developing key performance indicators, management information system and using this information to plan specific improvements to the environment.

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