Paramjeet Singh

Sudip Banerjee

Deepinder Singh

Abstract

Organizations look to enterprise resource planning (ERP) as a significant strategic tool. But in practice there are many difficulties in its implementation. In this study, an attempt has been made to evaluate the effectiveness of ERP implementation. A case study was conducted at Verka Ludhiana Dairy ( VLD) , a unit of Milkfed Punjab. A questionnaire survey was conducted on the basis of 12 key success indicators (KSI). Statistical tools were used to analyze the data gathered through questionnaire to identify the effect of various independent variables. The study revealed that the factors like Top management support and Data sharing between the different departments of VLD is most significant out of these 12 key success indicators. It has been observed that the qualification or the educational level of the employees is one of the most critical independent variable which is lacking there. Finally It was concluded that the existing ERP structure in stated organization is not purposeful enough for quick and effective decision making.

Keywords- ERP