M. Suhas

K.M. Ashtankar

R. R. Lakhe

Abstract

The main motive of the paper is to answer the queries of what is Six Sigma? Why Six Sigma required in the service sector, Benefits of six sigma in the service sector and Difficulties of Six Sigma in the service sector. Service industries are much more attentive in improving their products and process by diminishing the dissimilarity or variation because dissimilarity or variation is one of the contender or combatant of the quality which it is eliminated and assessed by the customers. In many industries, Six Sigma has successfully implemented like healthcare, airports, financial services, small-scale industries, banking over the last 20 years. The execution of six sigma methodology is dealt with in the literature paper deals with the help of statistical tools in the service sector.

Keywords- Six Sigma, Variation, Service Sectors.