Preyal Sanghvi, Ph.D

Associate Professor Somlalit Institute of Management Studies, SLIMS Campus, St. Xavier Corner Navrangpura, Ahmedabad

Varimna Singh, Ph.D

Assistant Professor- Business Analytics K J Somaiya Institute of Management, Vidyanagar, Vidyavihar (East), Mumbai

Abstract

The supply chain is currently faced with a number of difficulties, including demand uncertainty, stochasticity, the bullwhip effect, and external disruptions, risks, and crises, which may have a short-term or long-term impact on customer service. These issues have attracted technophile across the globe, and as a result, technology has grown more and more interested in these issues. Artificial intelligence (AI) is the most widely utilized technology that has the potential to revolutionize and transform numerous sectors and fields. This research paper aims to analyze how artificial intelligence can be useful for optimizing supply chains. Further, the research paper focuses on artificial intelligence applications in supply chains and the most popular methods for logistics and transportation planning, demand forecasting and inventory management, warehouse automation, customer service in order to boost the performance, resilience, and efficiency of the supply chain. This study aimed to determine the current use and potential of AI techniques that can enhance both the study and practice of SCM.

Keywords- Supply Chain, Artificial Intelligence